singpass counter​ 12 25

Singpass counter is an official counter where you can get help with Singpass issues or applications.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

For smooth in-person service with government digital identity matters, Singpass website counters are always ready to assist.